Mr. James Miller, whom is from Maple Grove Minnesota, has created state-approved classes which focus on a variety of topics related to the restoration industry.
Renee Bryan, has been teaching CE classes to insurance agents for over 20 years, drawing on experience as a Sales Representative for various insurance agencies.
Both instructors have worked with experts in the industry and have incorporated excellent information in the class material, provide unique teaching techniques and learning opportunities.
Classes are all from 8:00 to 4:30 with lunch provided by Whites. Morning session is from 8-12, lunch 12-12:30 and afternoon session is 12:30-4:30
Current Upcoming Classes and Dates
A Global Perspective of Healthcare – September 10th, 2019
Healthcare varies across the globe as countries make different attempts to ensure their population is adequately provided care, but who has taken the best stance? By reviewing the famously quoted World Health Organization ranking with the other relevant data and diving into a Frontline piece comparing reform of five developed nations, we hope to find what the U.S. can learn from the successes and failures of other nations in the world.
(Afternoon Session) – Ethical Evolution
What we believe is right, changes over time and can vary by cultural factors. This is also true of the workplace. By looking at some work environments made popular through modern day television like Mad Men, Mary Tyler Moore and even Archie Bunker, we’ll determine what’s changed and what might forever stay the same in the world of business ethics.
Making Money – October 8th, 2019
U.S. monetary policy and budget concerns have a far reaching scope in our economy and even of the economies abroad. This course explores a whole range of federal policies and legislation including the complexities of our banking system, history and current taxation, money laundering and more to determine, “are we really making money?”.
(Afternoon Session) – Ethics – Does the Majority Rule?
In some ethical dilemmas, there may be times when the conduct of the “majority” isn’t really the course of action. Through a discussion of a variety of different scenarios related to regulations and the insurance industry, we’ll attempt to determine when doing what is right means stepping away from the crowd.
Autonomous Vehicles and Our Agencies – November 5th, 2019
Are autonomous vehicles going to put us out of the auto insurance business? Will they be a big fail? Will they work in our northern climate? Who carries the liability coverage? Will our agencies continue to insure the physical damage? We will discuss all this and more as we look at the impact on our businesses.
(Afternoon Session) – Ethics: Courage Over Comfort
We will discuss these questions in class as we strive to define clear expectations and goals. Do we have a set of professional ethics that we apply to ourselves and others? Are we being honest with ourselves and others? Do we practice our values?
Servicing the Total Account II – December 3rd, 2019
With ever increasing pressure from alternative distribution channels offering consumers a lower cost option it is more important than ever that we as agents provide our customers with the highest values along with consistent and professional file management. We will discuss the importance of Personal Insurance Reviews and the correct presentation of options and endorsements.
(Afternoon Session) – Ethics or Compliance: What is the difference?
It may be legal but is it ethical? Is it good enough to just be legal? Is that the standard that is high enough? This class will spark excellent discussion on where our compliance with the law falls short of where our ethical responsibility to the owners lies.
Servicing the Total Account: From field underwriting to Policy Review – March 14th, 2019
This course will cover the importance of field underwriting in properly insuring the risk as well as the importance of the policy review. We will discuss the importance e of proper rating, proper limits and endorsements and options.
(Afternoon Session) – Ethics: Accountability
All too often, in the public sector and the private sector there is no accountability for the unethical actions that occur. We hear everything from “Its not my fault”, “I did not know it was wrong” to everyone else is doing it”. Our discussion will center around why we need ethics classes and what we need to do to maintain the public trust in our agencies.
Classes are held at:
Whites Fire, Smoke, and Water Damage Restoration
3800 West River Parkway NW
Rochester, MN 55901
Classes limited to 40 people